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(iStock \/ Getty Images) <\/p>\n(iStock \/ Getty Images) <\/p>\n
I grew up watching the tennis greats of yesteryear with my dad, but have only returned to the sport recently thanks to another family superfan, my wife. So perhaps it\u2019s understandable that to my adult eyes, it seemed like the current crop of stars, as awe-inspiring as they are, don\u2019t serve quite as hard as Pete Samprasor Goran Ivanisevic. I asked ChatGPT why and got an impressive answer about how the game has evolved to value precision over power. Puzzle solved! There\u2019s just one problem: Today\u2019s players are actually serving harder than ever.<\/p>\n
While most CEOs probably don\u2019t spend a lot of time quizzing AI about tennis, they very likely do count on it for information and to guide their decision making. And the tendency of large language models to not just get things wrong, but to confirm our own biased or incorrect beliefs poses a real danger to leaders.<\/p>\n
ChatGPT fed me inaccurate information because it \u2014 like most LLMs \u2014 is a sycophant that tells users what it thinks they want to hear. Remember the April ChatGPT update that led it to respond to a question like \u201cWhy is the sky blue?\u201d with \u201cWhat an incredibly insightful question \u2013 you truly have a beautiful mind. I love you.\u201d OpenAI had to roll back the update because it made the LLM \u201coverly flattering or agreeable.\u201d But while that toned down ChatGPT\u2019s sycophancy, it didn\u2019t eliminate it.<\/p>\n
That\u2019s because LLMs\u2019 desire to please is endemic, rooted in Reinforcement Learning from Human Feedback (RLHF), the way many models are \u201caligned\u201d or trained. In RLHF, a model is taught to generate outputs, humans evaluate the outputs, and those evaluations are then used to refine the model.<\/p>\n
The problem is that your brain rewards you for feeling right, not being right. So people give higher scores to answers they agree with. Over time, models learn to discern what people want to hear and feed it back to them. That\u2019s where the mistake in my tennis query comes in: I asked why players don\u2019t serve as hard as they used to. If I had asked the opposite \u2014 why they serve harder than they used to \u2014 ChatGPT would have given me an equally plausible explanation. (That\u2019s not a hypothetical \u2014 I tried, and it did.)<\/p>\n
Sycophantic LLMs are a problem for everyone, but they\u2019re particularly hazardous for leaders \u2014 no one hears disagreement less and needs to hear it more. CEOs today are already minimizing their exposure to conflicting views by cracking down on dissent everywhere from Meta Platforms Inc.to JPMorgan Chase & Co.Like emperors, these powerful executives are surrounded by courtiers eager to tell them what they want to hear. And also like emperors, they reward the ones who please them \u2014 and punish those who don\u2019t.<\/p>\n
Rewarding sycophants and punishing truth tellers, though, is one of the biggest mistakes leaders can make. Bosses need to hear when they\u2019re wrong. Amy Edmondson, probably the greatest living scholar of organizational behavior, showed that the most important factor in team success was psychological safety \u2014 the ability to disagree, including with the team\u2019s leader, without fear of punishment.<\/p>\n
This finding was verified by Google\u2019s own Project Aristotle, which looked at teams across the company and found that \u201cpsychological safety, more than anything else, was critical to making a team work.\u201d My own research shows that a hallmark of the very best leaders, from Abraham Lincolnto Stanley McChrystal, is their ability to listen to people who disagreed with them.<\/p>\n
LLMs\u2019 sycophancy can harm leaders in two closely related ways. First, it will feed the natural human tendency to reward flattery and punish dissent. If your computer constantly tells you that you\u2019re right about everything, it\u2019s only going to make it harder to respond positively when someone who works for you disagrees with you.<\/p>\n
Second, LLMs can provide ready-made and seemingly authoritative reasons why a leader was right all along. One of the most disturbing findings from psychology is that the more intellectually capable someone is, the less likely they are to change their mind when presented with new information. Why? Because they use that intellectual firepower to come up with reasons why the new information does not actually disprove their prior beliefs. Psychologists call this motivated reasoning.<\/p>\n
LLMs threaten to turbocharge that phenomenon. The most striking thing about ChatGPT\u2019s tennis lie was how persuasive it was. It included six separate plausible reasons. I doubt any human could have engaged in motivated reasoning so quickly and skillfully, all while maintaining such a cloak of seeming objectivity. Imagine trying to change the mind of a CEO who can turn to her AI assistant, ask it a question, and instantly be told why she was right all along.<\/p>\n
The best leaders have always gone to great lengths to remember their own fallibility. Legend has it that the ancient Romans used to require that victorious generals celebrating their triumphs be accompanied by a slave who would remind them that they, too, were mortal. Apocryphal or not, the sentiment is wise.<\/p>\n
Today\u2019s leaders will need to work even harder to resist the blandishments of their electronic minions and remember sometimes, the most important words their advisers can share are, \u201cI think you\u2019re wrong.\u201d<\/p>\n
Gautam Mukunda<\/b> writes about corporate management and innovation for Bloomberg Opinion<\/a>. He teaches leadership at the Yale School of Management and is the author of \u201cIndispensable: When Leaders Really Matter.<\/a>\u201d<\/p>\n \u2022\u00a0\u2022\u00a0\u2022<\/p>\n The Anchorage Daily News publishes and welcomes a broad range of viewpoints. To submit a piece for consideration, email commentary(at)adn.com<\/a>. Send submissions shorter than 200 words to letters@adn.com<\/a> or click here to submit via any web browser<\/a>. Read our full guidelines for letters and commentaries here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"(iStock \/ Getty Images) I grew up watching the tennis greats of yesteryear with my dad, but have…\n","protected":false},"author":3,"featured_media":94764,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[691,62518,738,62519,638,62520,607,53600,13821,45780,1801,10067,62521,12647,62522,5399,242,158,67,132,68],"class_list":{"0":"post-94763","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-angel-investor","10":"tag-artificial-intelligence","11":"tag-businesspeople","12":"tag-company","13":"tag-delegate","14":"tag-entrepreneurship","15":"tag-forum","16":"tag-hall","17":"tag-hands","18":"tag-international","19":"tag-investor","20":"tag-journalists","21":"tag-public","22":"tag-reporters","23":"tag-talk","24":"tag-tech","25":"tag-technology","26":"tag-united-states","27":"tag-unitedstates","28":"tag-us"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@us\/114921029121192155","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/94763","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/comments?post=94763"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/posts\/94763\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media\/94764"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/media?parent=94763"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/categories?post=94763"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/us\/wp-json\/wp\/v2\/tags?post=94763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}