My girlfriend was told erroneously that she would be able to make some overseas calls with her Epic plan at no extra cost, but she was in fact charged for these and now has an outstanding bill of €270. She received the email attached.
She has no actual evidence of them saying there'd be no charge for this, so that route is blocked. However, she has moved back to Mexico. She might come to visit at some point in the future, though.
Is this something that can be ignored? Or best off just paying it?
by WorzelBummidge
3 comments
If you have no evidence of Epic stating this to you, don’t bother fighting it.
She’s not going to get stopped at the airport ever re-entering Malta to visit for a few hundred euro of debt. She’s fine. If she ever wants to live here again, just choose a different phone/internet provider.
She should be fine if she never plans to come back to live in the EU. But it’s best for her to settle. Debts carry cross border within the EU/EEA. Epic will notify relevant authorities including the police and her bank (with all her personal details), potentially leading to complications should she return to live in any EU/EEA nation, affecting her ability to open bank accounts, obtain loans, mortgages, phone contracts, rent a home, health/car insurance and other financial services. You may also be affected if you had anything linked with her name financially.
On another note, was this stated to your girlfriend over the phone? If so, the call was likely recorded. If it was, you’re legally entitled to the call recording in line with your GDPR rights. Ask Epic for a Subject Access Request for all information they hold about you, including all documented and recorded calls they may hold.
https://www.epic.com.mt/wp-content/uploads/2021/01/epic-Individual-Rights-Request-Form-Print.pdf