From AI assistant to capable teammate: How Copilot Cowork is changing the way we work at Microsoft
Most workdays don’t fall apart because employees lack ideas. Instead, challenges arise between intention and execution. What employees…
From AI ambition to enterprise execution: Our Customer Zero journey
For many organizations, the next phase of AI is to move beyond vision and into execution. Most leaders…
How Microsoft built an AI coach to scale personalized sales training
What would happen if you built an AI version of your CEO to coach thousands of sellers? At…
Streamlining business operations at Microsoft with an AI toolkit
At Microsoft, we manage one of the world’s largest global corporate operations. Our operations teams process hundreds of…
From data sprawl to AI-driven seller insights at Microsoft
Sellers at Microsoft have access to a wide range of data to help them understand their business, identify…
Intelligence on tap: How Work IQ enables AI and agents at Microsoft
What this guide contains Improving agentic workplace results with Work IQ Adding deeper contextual intelligence to Microsoft 365…
Streamlining finance cash collection at Microsoft with AI
When it comes to running a business, getting paid on time is critical. Our Global Collection team in…
Staying human: How we’re using AI to transform the sales experience at Microsoft
At first glance, AI transformation can look like a technology deployment project: New tools arrive, training programs launch,…
Governing AI agents at scale: Lessons from our journey at Microsoft
What this guide contains Empowering employees and protecting your organization through agent governance Welcome to the agentic frontier…
Making AI stick for sellers: Five adoption lessons from our Copilot rollout
When Microsoft 365 Copilot rolled out across our global Microsoft Sales and Service organization—a team of more than…