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Browsing Tag

CX

6 posts
AAgentic AI
Service Businesses Now Have an AI Agent That Turns Happy Customers Into Five-Star Reviews - Automatically
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AskNicely Launches AI Agent That Routes Reviews to Where

  • July 14, 2026
PORTLAND, Ore., July 14, 2026 (GLOBE NEWSWIRE) — AskNicely, the AI-powered customer experience platform built for multi-location service businesses,…
AAgentic AI
Attendees gather inside a ballroom during the CCW Excellence Awards at Customer Contact Week in Las Vegas. Purple and gold stage lighting illuminates the room while large screens display CCW Excellence Awards branding above seated guests at banquet tables.
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AI Agents Are Done Piloting. CCW 2026 Is Proof.

  • June 23, 2026
The Gist AI deployment moves to the business layer. Multiple CCW announcements center on giving non-technical users direct…
AAI
NiCE partners with Konecta to scale AI-first customer experiences
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NiCE partners with Konecta to scale AI-first customer experiences

  • May 14, 2026
Jeff Comstock, president of CX Product & Technology. – NiCE Hoboken-based NiCE, which offers purpose-built AI-powered platforms that…
AAgentic AI
Cisco IQ is generally available. Here’s what that actually means.
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Cisco IQ is generally available. Here’s what that actually means.

  • April 29, 2026
We’ve fused 40 years of Cisco expertise with agentic intelligence to help IT leaders move from reactive firefighting to…
AAgentic AI
New Fusion Agentic Applications Drive Work Forward
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New Fusion Agentic Applications Drive Work Forward

  • April 23, 2026
Key takeaways:  Fusion Agentic Applications represent a major advancement in Oracle Fusion Applications—from managing processes to driving outcomes  Fusion Agentic Applications reason, coordinate,…
AAgentic AI
VTEX aims to conquer the e-commerce market with AI Agents
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VTEX aims to conquer the e-commerce market with AI Agents

  • April 21, 2026
At VTEX Day 2026 in São Paulo, VTEX presented its three products for the first time as a…
AI Europe
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