Jeff Comstock, president of CX Product & Technology. – NiCE
Hoboken-based NiCE, which offers purpose-built AI-powered platforms that automate engagements, has announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets.
The core of this partnership is NiCE’s CX AI platform, CXone, recognized as a leading Contact Center as a Service (CCaaS) solution, along with NiCE Cognigy’s cutting-edge generative and agentic AI technology.
As part of the agreement, Konecta will integrate NiCE’s technology, including NiCE Cognigy’s AI capabilities, into its own open platform, delivering out-of-the-box digital agents trained on industry-specific regulatory requirements and customer journeys.
With NiCE’s advanced orchestration, Konecta is moving beyond traditional conversational bots to agentic AI that can autonomously handle back-office tasks, support human agents and coordinate across systems to streamline complex operations.
“This partnership reflects Konecta’s leadership in operationalizing AI at a global scale, which is why they have earned NiCE’s Global Platinum Partner status,” said Jeff Comstock, president of CX Product & Technology at NiCE.
“Together, we are helping organizations move from AI experimentation to execution by connecting real-time insight to action through agentic AI. The result is faster resolution, lower cost to serve and more consistent, intelligent customer experiences across every interaction.”
Bringing these capabilities together enables intelligent virtual agents and real-time AI assistance that move beyond insights to autonomous, action-oriented execution across the customer journey.