Kim Yung-ho, executive vice president and CEO of Samsung Electronics Service. [Samsung Electronics Service] 사진 확대 Kim Yung-ho, executive vice president and CEO of Samsung Electronics Service. [Samsung Electronics Service]

Samsung Electronics Service has been honored with the top award in the customer satisfaction category of the CEO field at the Korea Management Grand Awards for the second consecutive year.

Samsung Electronics Service announced on the 17th that it was selected for the top award in the customer satisfaction category of the CEO field at the 2026 Korea Management Grand Awards, following last year’s recognition.

Kim Yung-ho, executive vice president and CEO of Samsung Electronics Service, accepted the award on behalf of the company.

The Korea Management Grand Awards are organized by the Korea Institute for Industrial Economics & Trade and sponsored by the Ministry of Trade and Industry and the Ministry of SMEs and Startups. The program recognizes outstanding companies and CEOs that have contributed to the development of the national industry and economy.

Kim Yung-ho was selected as a recipient for the second consecutive year in recognition of his efforts to improve customers’ convenience in using services, based on the management philosophy of putting customers first.

Since April this year, Samsung Electronics Service has fully implemented a reservation service at all of its service centers nationwide, allowing customers to receive service at their preferred time without waiting.

For locations that are difficult to reach, such as remote islands and mountainous areas, the company regularly dispatches mobile service center vehicles equipped with mobile phone inspection equipment. It also provides home-visit appliance services wherever customers are located.

In addition, its remote appliance diagnosis service linked to Samsung SmartThings enables customers to receive remote assistance without an engineer inspection.

During national disasters such as floods and wildfires, the company dispatches special disaster-recovery service teams to affected areas. The teams help residents quickly return to their daily lives by cleaning appliances and providing free inspections.

This article has been translated by GripLabs Mingo AI.

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Samsung Electronics Service

Korea Management Grand Awards

customer satisfaction

service centers

home appliances