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Browsing Tag

customer satisfaction

7 posts
HHanwha
Na Chae-beom (right), CEO of Hanwha General Insurance, visits the company's customer service center in Cheongju, North Chungcheong Province, on Nov. 25 to hear customer inquiries and complaints firsthand. Courtesy of Hanwha General Insurance - Seoul Economic Daily Finance News from South Korea
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Hanwha General Insurance CEO Visits Call Center, Calls Staff ‘Company’s Asset’

  • September 1, 2026
Na Chae-beom (right), CEO of Hanwha General Insurance, visits the company’s customer service center in Cheongju, North Chungcheong…
PPOSCO
Close-up view of the POSCO logo displayed in large silver three-dimensional letters mounted on the upper facade of a modern glass office tower, shot from a low angle against a clear deep blue sky, with the building's grid pattern of windows and perforated metal paneling visible beneath the sign.
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Inside POSCO, Schaeffler, Panasonic and Lumen’s Path to Smarter CX

  • August 25, 2026
The Gist Preparation beats technology. Across four B2B companies on three continents, AI success depended on organizational readiness…
SSouth Korea
A daytime photograph of a large white floating building on a river, shot straight-on from a bridge leading up to its entrance. The structure's exterior is composed of angular, overlapping white paneling with a wave-like ripple pattern across the upper facade, and rows of glass windows span multiple levels. Green "SEOUL WAVE" and "ARTCENTER" signage sits at the top of the building, with a Starbucks logo and "STARBUCKS" wordmark visible on the lower left section behind glass storefronts. A long gray pedestrian walkway with white metal railings extends from the foreground toward a central glass entrance door, where a single person is visible walking toward the building. The structure floats on calm river water, flanked by white mooring platforms and life-ring safety equipment on either side. Above, a bright sky with scattered clouds and soft late-day sunlight fills the upper half of the frame, with distant city buildings faintly visible along the horizon on the right.
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What the Starbucks Korea Crisis Teaches Marketers About Cultural Risk

  • July 13, 2026
The Gist Cultural landmine. Starbucks Korea’s ‘Tank Day’ tumbler campaign collided with the anniversary of the 1980 Gwangju…
LLG
Samsung Newsroom
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LG Electronics Tops After-Sales Quality Index for Third Straight Year

  • July 2, 2026
LG Electronics ranked first for the third consecutive year in the home appliance after-sales service category of the…
LLG Electronics
Samsung Newsroom
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LG Electronics Tops After-Sales Quality Index for Third Straight Year

  • July 2, 2026
LG Electronics ranked first for the third consecutive year in the home appliance after-sales service category of the…
HHyundai Motor
Hyundai Motor America Appoints Steven Yandura as Vice President of U.S. National Sales
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Hyundai Motor America Appoints Steven Yandura as Vice President of U.S. National Sales

  • June 26, 2026
FOUNTAIN VALLEY, Calif., June 24, 2026 /PRNewswire/ — Hyundai Motor America has named Steven Yandura vice president of…
LLG Electronics
LG ELECTRONICS' WIRELESS TVS FIRST IN WORLD TO EARN "TRUE WIRELESS LOSSLESS VISION" CERTIFICATION
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LG ELECTRONICS LEADS INDUSTRY WITH MOST CATEGORY WINS IN J.D. POWER 2025 CUSTOMER SATISFACTION STUDY

  • May 7, 2026
LG Electronics is ranked #1 in customer satisfaction across four major appliance categories, earning top marks for innovation,…
Korea
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