Companies Bet Customer Service AI Pays
Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm…
Indian call centre agents accused of leaking customer data in $400 million Coinbase hack | Trending
In May, cryptocurrency giant Coinbase revealed a major data breach that affected more than 69,000 customers – its…
Japan’s Watami to open training centre in Bangladesh
Watami, a restaurant group based in Japan, has announced plans to open a training centre in the Bangladeshi…
Klarna Hiring Back Human Help After Going All-In on AI
As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on…
Taco Bell Parent Accelerates AI Innovation With Nvidia
Quick-service restaurant (QSR) giant Yum! Brands has partnered with Nvidia to develop and scale artificial intelligence (AI) technologies…
Parloa Adds Alexander Matthey as Chief Technology Officer
Former Adyen CTO brings decades of experience in software platform research and development, senior management, and tech strategy…
AI-powered innovations make selling easier and more profitable
Sales teams are getting a high-tech upgrade that could mean better service for customers and bigger profits for…
Vistara-Air India Merger, IndiGo Business Seats Set to Shake Up India’s Market
India’s airlines are set for a landmark week, with two milestones days apart, that will redefine the competitive…
Tiny AI Models Could Give Retailers Big Cost Edge
Companies from corner stores to retail giants are discovering that pocket-sized artificial intelligence (AI) can ring up big…
AI Giants Race to Deploy Digital Customer Service Agents
Microsoft’s rollout of autonomous artificial intelligence (AI) agents marks one of Big Tech’s boldest pushes yet to unleash…