Heart to Home Meals Recognized by Business Intelligence Group with 2026 Excellence in Customer Service Award
MARLBOROUGH, Mass., April 23, 2026 /PRNewswire/ — Heart to Home Meals USA, the senior-focused meal delivery service franchise…
Oracle layoffs ripple through Kansas City economy
Hundreds of workers in the Kansas City area could soon be out of a job after Oracle Corporation…
iTWire TV: NiCE Bets Big on Australia as Agentic AI Rewires the Contact Centre
Nigel Lindsay-Smith has been in the job for a few weeks. He’s already opened a new Sydney headquarters, he’s…
Hitachi expands iQ stack for on-prem agentic AI with NVIDIA
Hitachi Vantara has expanded its Hitachi iQ portfolio with new software for agent orchestration, additional NVIDIA-based infrastructure options,…
Blue Yonder rolls out agentic AI across supply chains
Blue Yonder has expanded its agentic AI tools and role-specific mobile applications across its planning and execution software,…
Australian supermarket giant reins in AI assistant claiming to be human
Australian supermarket giant Woolworths has been forced to rein in an AI-powered customer service assistant after users reported…
Augmented Intelligence (AUI) Acquires Quack AI to Scale Agentic Customer Service and AI in CX
The Gist Beyond LLMs? AUI claims LLMs fall down where its neuro-symbolic model thrives. AI talent – acqui-hire. AUI’s…
Decagon Raises $250M for Agentic Customer Experience
The Gist Major funding round. Decagon raised $250 million led by Coatue and Index. AI concierge approach. Company…
Kore.ai secures new funding to scale agentic AI tools
Kore.ai has secured a strategic growth investment led by AllianceBernstein Private Credit Investors, with continued participation from existing…
Agentic AI’s Quiet Conquest of Customer Service
Customer service departments, long plagued by long wait times and frustrated callers, are entering a new era where…
AI customer service saves money, but at a cost to satisfaction :: WRAL.com
We have all had this conversation before. You call a company with a real problem. Not a menu…
Parloa triples its valuation in 8 months to $3B with $350M raise
Berlin-based Parloa has raised $350 million in Series D funding from existing investors, valuing the six-year-old customer service…