customer service

The Gist Integrated AI agents. ASAPP adds five specialized AI agents to CXP. End-to-end automation. Agents target full…

Wall Street is overwhelmingly bullish on the stocks in this article, with price targets suggesting significant upside potential.…

MARLBOROUGH, Mass., April 23, 2026 /PRNewswire/ — Heart to Home Meals USA, the senior-focused meal delivery service franchise…

Hundreds of workers in the Kansas City area could soon be out of a job after Oracle Corporation…

Nigel Lindsay-Smith has been in the job for a few weeks. He’s already opened a new Sydney headquarters, he’s…

Hitachi Vantara has expanded its Hitachi iQ portfolio with new software for agent orchestration, additional NVIDIA-based infrastructure options,…

Blue Yonder has expanded its agentic AI tools and role-specific mobile applications across its planning and execution software,…

Australian supermarket giant Woolworths has been forced to rein in an AI-powered customer service assistant after users reported…

The Gist Beyond LLMs? AUI claims LLMs fall down where its neuro-symbolic model thrives. AI talent – acqui-hire. AUI’s…

The Gist Major funding round. Decagon raised $250 million led by Coatue and Index. AI concierge approach. Company…

Kore.ai has secured a strategic growth investment led by AllianceBernstein Private Credit Investors, with continued participation from existing…

Customer service departments, long plagued by long wait times and frustrated callers, are entering a new era where…

ASAPP Deploys 5 AI Agents Across Contact Center Lifecycle