Kore.ai secures new funding to scale agentic AI tools
Kore.ai has secured a strategic growth investment led by AllianceBernstein Private Credit Investors, with continued participation from existing…
Agentic AI’s Quiet Conquest of Customer Service
Customer service departments, long plagued by long wait times and frustrated callers, are entering a new era where…
AI customer service saves money, but at a cost to satisfaction :: WRAL.com
We have all had this conversation before. You call a company with a real problem. Not a menu…
Parloa triples its valuation in 8 months to $3B with $350M raise
Berlin-based Parloa has raised $350 million in Series D funding from existing investors, valuing the six-year-old customer service…
How to claim Verizon’s $20 credit for Wednesday’s service outage
Verizon is offering a very small mea culpa after Wednesday’s massive outage, which drew more than 1.5 million…
Rimini Street honoured for agentic AI & client success
Rimini Street has secured a series of industry awards for its pioneering work in agentic AI for enterprise…
Nintex tips 2026 ‘reality check’ for enterprise agentic AI
Nintex has forecast a shift in how organisations use agentic AI in 2026, with tighter scrutiny on spend,…
SAS forecasts agentic AI to transform banking by 2026
SAS has set out 13 predictions for how artificial intelligence will affect banking in 2026, with a focus…
Australia’s public sector AI opportunity
When nearly one in every five working Australians is employed in the public sector, the scale of government…
Business leaders agree AI is the future. They just wish it worked right now
By Deepa Seetharaman, Supantha Mukherjee and Krystal Hu SAN FRANCISCO/STOCKHOLM, Dec 16 – Last spring, CellarTracker, a wine-collection…
Glean Technologies is recognized as a Progressive Company by MarketsandMarkets’ 360Quadrants for Artificial Intelligence (AI)
DELRAY BEACH, Fla., Oct. 24, 2025 /PRNewswire/ — Glean Technologies has been recognized as a Progressive company in the…
Discord users impacted by 3rd-party service provider’s customer service data breach
Discord users are being urged to stay vigilant after the company confirmed a data breach linked to one…