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Browsing Tag

call centers

15 posts
AAgentic AI
Side-by-side featured image showing Dimitris Vassos, CEO and cofounder of Omilia, left, and Oliver Thomas, founder and managing partner of Expedition Growth Capital. Both are pictured in professional business attire against a neutral, softly blurred background, facing the camera in a polished corporate portrait.
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Omilia Secures $67M Series B to Expand U.S. Voice AI

  • August 6, 2026
The Gist Funding milestone achieved. Omilia raised $67 million to expand globally. Enterprise AI focus. Platform targets large,…
AAgentic AI
yellow.ai company logo against a white backdrop
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Yellow.ai’s IPO Aim: a $550M SPAC Deal to Turn BPOs Into AI-Native Operations

  • August 4, 2026
The Gist AI platform listing. Yellow.ai to go public via merger with Bluerock. Growth and expansion. Proceeds to…
AAgentic AI
A digital advertising truck displaying colorful 8x8 branding drives through a busy city street lined with glass office towers, while a pedestrian in a brown coat walks along the sidewalk in the foreground.
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8×8 Brings AI Routing, Pulse And Resolve Companywide

  • July 30, 2026
The Gist AI platform expansion. 8×8 extends AI features to all business teams. Integrated capabilities. New tools cover…
OOpenAI
In an image created by AI, a humanoid robot wearing an OpenAI-branded coat and carrying an "AI Agents" briefcase knocks on the door of a corporate office labeled "Customer Experience Operations." Mounted beside the entrance are signs for NiCE, Genesys, Salesforce and Amazon Connect, symbolizing OpenAI's push into the enterprise contact center market and its challenge to established CX platform providers.
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OpenAI Presence vs. Your Contact Center: What CX Leaders Should Know

  • July 24, 2026
The Gist What is OpenAI Presence? An enterprise product that pairs OpenAI’s models with policies, guardrails, approved actions…
AAgentic AI
Bret Taylor, Sierra AI co-founder and CEO, and Aakash Thumaty, founder of Takeoff, smiling together beside the Sierra office sign.
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Sierra Acquires Takeoff For Long-Horizon AI Agents

  • July 24, 2026
The Gist Acquisition announcement. Sierra acquired Takeoff to build long-horizon AI agents. Joint platform launch. The combined teams…
AAgentic AI
SuccessKPI logo — a blue cloud icon with three small squares beside it, next to the wordmark 'SuccessKPI' in dark navy text.
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SuccessKPI Integrates AI WEM With Webex Contact Center

  • July 15, 2026
The Gist Integrated solution launch. Partnership unifies SuccessKPI WEM with Webex Contact Center. Hybrid workforce management. Enables governance…
AAgentic AI
Paloma Paraja, customer experience manager at Santalucía Seguros, speaks on stage with Medallia CEO Sid Banerjee during a live session at Medallia Experience ’26, seated in white chairs against a blue conference backdrop featuring the Medallia logo.
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Medallia CSO Explains Post-Recapitalization AI Roadmap

  • July 14, 2026
The Gist The debt story is closed, the roadmap story is open. With its recapitalization behind it, Medallia’s…
AAgentic AI
Verint CEO Dave Rhodes on stage at Verint Engage 2026 with "Verint Engage 26" written on a blue and white backdrop.
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Verint Debuts Workforce, Desktop, Quality Intelligence

  • June 23, 2026
The Gist Agentic AI moves from pilots to production. Verint unveiled Agent Factory and three intelligence capabilities designed…
AAgentic AI
RingCentral office building shot from the outside looking at the logo on the side of the building.
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RingCentral Expands AIR Pro With AI Agents In RingCX

  • June 23, 2026
The Gist AI agent expansion. RingCentral adds native AI agents to RingCX workflows. Workflow automation. Features include autonomous…
AAgentic AI
A large neon sign reading “FIVE9” glows in pink, blue, green and red in front of a stage at Five9’s CX Summit in Nashville. The backdrop features a wall of hats and a screen displaying “Nashville Nights + Neon Lights.” Stage lights cast colorful reflections across the venue, where a scarecrow type of figure dressed in bright, feathered accessories stands to the right.
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Five9 Launches Voice AI Agents to Replace Contact Center IVR

  • June 23, 2026
The Gist AI self-service upgrade. Five9 introduced Voice AI Agents for complex automation. Human-AI collaboration. The release enables…
AAgentic AI
Zoom office building, shot from the outside in front.
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Zoom Virtual Agent Builds AI Agents From Prompts

  • June 22, 2026
The Gist AI agent creation. New tools accelerate and simplify virtual agent deployment. Performance optimization. Agent suite measures…
GGoogle
Dozens of people in front of a Dialpad logo inside an office building.
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Dialpad Puts Call Insights Inside Gemini Enterprise

  • June 19, 2026
The Gist Integrated conversation insights. Dialpad data now accessible in Google Workspace apps. Native AI summarization. Gemini Enterprise…
AI Europe
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