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Browsing Tag

cxm

11 posts
AAgentic AI
Side-by-side featured image showing Dimitris Vassos, CEO and cofounder of Omilia, left, and Oliver Thomas, founder and managing partner of Expedition Growth Capital. Both are pictured in professional business attire against a neutral, softly blurred background, facing the camera in a polished corporate portrait.
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Omilia Secures $67M Series B to Expand U.S. Voice AI

  • August 6, 2026
The Gist Funding milestone achieved. Omilia raised $67 million to expand globally. Enterprise AI focus. Platform targets large,…
AAgentic AI
A digital advertising truck displaying colorful 8x8 branding drives through a busy city street lined with glass office towers, while a pedestrian in a brown coat walks along the sidewalk in the foreground.
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8×8 Brings AI Routing, Pulse And Resolve Companywide

  • July 30, 2026
The Gist AI platform expansion. 8×8 extends AI features to all business teams. Integrated capabilities. New tools cover…
AAgentic AI
Sprinklr President and CEO Rory Read stands on a darkened stage, gesturing with both hands open toward an audience whose silhouettes are visible in the foreground, as a large projection screen behind him displays the "Accelerate SKO FY27" branding in bold white and multicolor text.
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Sprinklr Summer ’26 Release Adds Agentic AI Tools

  • July 16, 2026
The Gist AI-driven insights. Sprinklr adds real-time AI to interpret customer signals. Unified data sources. New integrations expand…
AAgentic AI
Quantum Metric logo displayed in white on a dark magenta gradient background, featuring the company's stylized "Q" icon above the words "Quantum Metric."
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Quantum Metric Unveils Felix Agentic GA With Adobe Connector

  • July 16, 2026
The Gist Platform expansion. Felix Agentic reaches general availability for enterprise users. Enhanced analytics. New tools monitor mobile…
AAgentic AI
SuccessKPI logo — a blue cloud icon with three small squares beside it, next to the wordmark 'SuccessKPI' in dark navy text.
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SuccessKPI Integrates AI WEM With Webex Contact Center

  • July 15, 2026
The Gist Integrated solution launch. Partnership unifies SuccessKPI WEM with Webex Contact Center. Hybrid workforce management. Enables governance…
AAgentic AI
Group of AskNicely employees standing together in a modern office conference room with wood-paneled walls, large windows, hanging pendant lights and a long white meeting table in the foreground.
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AskNicely Review Routing Agent Targets AI Search

  • July 15, 2026
The Gist Automated review routing. AskNicely’s new AI agent directs reviews to key platforms. Increased visibility. Businesses gain…
AAgentic AI
Paloma Paraja, customer experience manager at Santalucía Seguros, speaks on stage with Medallia CEO Sid Banerjee during a live session at Medallia Experience ’26, seated in white chairs against a blue conference backdrop featuring the Medallia logo.
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Medallia CSO Explains Post-Recapitalization AI Roadmap

  • July 14, 2026
The Gist The debt story is closed, the roadmap story is open. With its recapitalization behind it, Medallia’s…
AAgentic AI
A large neon sign reading “FIVE9” glows in pink, blue, green and red in front of a stage at Five9’s CX Summit in Nashville. The backdrop features a wall of hats and a screen displaying “Nashville Nights + Neon Lights.” Stage lights cast colorful reflections across the venue, where a scarecrow type of figure dressed in bright, feathered accessories stands to the right.
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Five9 Launches Voice AI Agents to Replace Contact Center IVR

  • June 23, 2026
The Gist AI self-service upgrade. Five9 introduced Voice AI Agents for complex automation. Human-AI collaboration. The release enables…
AAgentic AI
Zoom office building, shot from the outside in front.
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Zoom Virtual Agent Builds AI Agents From Prompts

  • June 22, 2026
The Gist AI agent creation. New tools accelerate and simplify virtual agent deployment. Performance optimization. Agent suite measures…
GGoogle
Dozens of people in front of a Dialpad logo inside an office building.
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Dialpad Puts Call Insights Inside Gemini Enterprise

  • June 19, 2026
The Gist Integrated conversation insights. Dialpad data now accessible in Google Workspace apps. Native AI summarization. Gemini Enterprise…
AAgentic AI
The NiCE World 2026 main stage at the Walt Disney Dolphin Resort in Orlando, featuring large LED screens displaying contact center agents at work, flanking the illuminated NiCE World logo. Philipp Heltewig, Chief AI Officer at NiCE Cognigy, is visible on the right screen delivering his keynote address.
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NiCE Labs Turns Agentic AI Research Into CX Prototypes

  • June 10, 2026
The GistWhat launched. NiCE unveiled NiCE Labs at NiCE World in Orlando on June 9, establishing a dedicated…
AI Europe
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